LEGAL POLICY
Air Courtage Assurances
Head office : 330 Allée des Lilas | Hôtel d'Entreprises Pierre Blanche
Secondary address : LYON 6ème
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Private limited Company with a capital of EUR 61 712
N° ORIAS 07 000 679 (www.orias.fr)
Registered with the trade and companies register of BOURG EN BRESSE 422 480 145 00032 - APE 6622 Z
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AIR COURTAGE ASSURANCES holds an error and omissions insurance policy and a financial guarantee which are compliant with the articles L521-6 and L521-7 of the French Insurance Code.
ACPR - Prudential Supervision and Resolution Authority - 4 place de Budapest - CS 92459- 75436 Paris cedex 09-
(https://acpr.banque-france.fr/) Phone +(33) 01 49 95 40 00.
Managing editor : Ms Christine GERVAIS
Site host :Site host :
OCI CLOUD
SAS with a capital of EUR 10 000
Registered with the trade and register company of Strasbourg B 908 563 307
APE Code 6202A
VAT Number :FR 21 90 85 63 307
Head office : 2 rue Ampère, 67450 Mundolsheim - France - Tel 09 69 39 40 60
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And WIX for the FRONT OFFICE section (pages in .eu) :
WIX.com Inc. - 500 Terry A François Blvd San Francisco, CA 94158 - Tel +1 415-639-9034
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LEGAL INFORMATION FORM
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>> Have a look at our Legal information form
Complaints procedure
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In the event of a disagreement or dispute, we would recommend to seek an agreement with your usual contact person within AIR COURTAGE ASSURANCES.
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If you do not get a suitable solution, please contact our complaints department by ordinary mail: AIR COURTAGE ASSURANCES – Service Réclamations – Allée des Lilas – Hôtel d’entreprises “Pierre Blanche” 01150 SAINT VULBAS or by email reclamation@air-assurances.com or through our online claim form accessible in our website: https://www.air-assurances.com/forms/forms.cshtml?idform=138&force=true in section IX “Complaints procedure”. We commit to get back to you within ten working days and to answer your complaint within two months. In case of repeated disagreement, once all above mentioned internal actions have been exhausted, you can call upon a Mediator.
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Mediation of Insurance
As per articles L.616-1 and following of the French Consumer Code, the Insurance Mediator is competent to investigate any dispute between a customer and a business entity, which has failed to be resolved by the complaints department of the insurance broker. The Mediator may be summoned by one of the following methods:
Mailing address: La Médiation de l’Assurance, Pole CSCA, TSA 50110 75441 Paris Cedex 09 – France.
Emailing address: le.mediateur@mediation-assurance.org | Website: www.mediation-assurance.org.
The consumer can, in any case, refer to the mediator two months after sending the first written claim, regardless of the interlocutor or the department to which it was formulated and whether he answered or not.